Virtual Urgent Care

In addition to our own acute, high level Urgent Care located at the corner of California Avenue and Easton Drive, Bakersfield Family Medical Center/Heritage Physician Network (BFMC/HPN) now offers access to health care providers via our new Virtual Urgent Care

Call: 661-616-9493

8:00 am – 8:00 pm
Daily including weekends and holidays

What is BFMC’s Virtual Urgent Care?

Virtual Urgent Care allows you to access Urgent Care services from the comfort of your own home, from work, or while traveling out of the area. You can access our Urgent Care providers every day of the year from 8:00 am to 8:00 pm by using an easy, user-friendly app through your smartphone, tablet or computer. You will see the same providers that work in our Urgent Care located in Bakersfield.

Who can use BFMC’s Virtual Urgent Care?

Virtual Urgent Care service is available exclusively and only for our BFMC/HPN HMO members. There is NO CHARGE OR CO-PAYMENT to use Virtual Urgent Care.

Some of the more common conditions treated in our Virtual Urgent Care are:

  • Simple rashes and skin reactions
  • Upper respiratory infection symptoms
  • Allergies
  • Some routine medication refills
  • UTI symptoms
  • Certain established conditions, such as:
    • Asthma (mild to moderate)
    • Gout
    • Headache (migraine or tension)
    • Mild depression and insomnia complaints
    • Musculoskeletal pain
    • Pinkeye
  • GI Conditions like:
    • Nausea/Vomiting/Diarrhea
    • Gastroesophageal Reflux Disease (GERD)
    • Constipation

How do I use Virtual Urgent Care?

Call (661) 616-9493 and our friendly BFMC staff will help you download the ZOOM Cloud Meetings app on your web-enabled device (smart phone, tablet or computer). This will allow you to videoconference with our Urgent Care provider and sign your consent forms electronically. Once your consent forms are signed, you will receive an appointment time, which is typically within one hour of your initial call.

What has been the feedback regarding the new Virtual Urgent Care?

Feedback has been very positive! A wide variety of BFMC/HPN members are using the new Virtual Urgent Care service as it provides such convenience. Parents with sick children can call from home and have them seen without having to leave the house. Prescriptions can be sent to your preferred pharmacy. Members have used the service while traveling out of area and have been able to avoid going to the nearest Emergency Room. Finally, BFMC/HPN members living in the more remote areas of Kern County have found this service to be invaluable; instead of waiting in emergency rooms or a long drive into Bakersfield, all you have to do is pick up the phone!