Utilization Management

Did you know that BFMC/HPN has a Utilization Management Department dedicated to assisting you with inquiries you may have regarding referrals to specialists or any other provider required to address your healthcare needs? The staff in the Utilization Management Department will review the recommendations of your Primary Care Physician (PCP) or Specialist and ensure you receive the most appropriate medical care, from the most appropriate provider based on your individual health care requirements.

The Utilization Management staff is available to assist you telephonically and in person. The Utilization Management staff can be reached by calling (661)846-4754 or in person on the first floor of the 4570 California Avenue BFMC Administrative Building, Monday through Friday, 8:00am-5:00pm.

Bakersfield Family Medical Center/Heritage Physician Network requires that physicians and health care professionals make medical decisions based on member's medical needs. We do not compensate anyone for denying coverage or service, and we do not use financial incentives to encourage denials of any needed medical service. To prevent inappropriate decision making BFMC/HPN monitors for under and over utilization by analyzing data to identify causes and then takes actions to correct any instances of potential of actual under or over utilization.

Hours of Operation

(661) 846-4754

TDD/TTY users should call 711

2020 Utilization Management Program