Non-Discrimination and Language Assistance

Non-Discrimination and Accessibility Notice

Section 1557 of the Affordable Care Act

Policy
Discrimination is against the law. Bakersfield Family Medical Group follows State and Federal civil rights law. Bakersfield Family Medical Group does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental stability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

Bakersfield Family Medical Group provides:

  • Free aids and services to people with disabilities to help them communicate better, such as:

    • • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Free language services to people whose primary language is not English, such as:

    • Qualified interpreters
    • Information written in other languages

If you need these services:

Contact our Customer Service Department
(800) 763-7732
8:00 a.m. to 5:00 p.m. from Monday thru Friday

For help after business hours or during the weekend please contact your health plan by calling the phone number listed on the back of your ID card.

Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. To obtain a copy in one of these alternative formats, please call or write to:

BFMG Customer Service Department
4570 California Ave, Bakersfield CA 93309
(800) 763-7732

HOW TO FILE A GRIEVANCE

If you believe that Bakersfield Family Medical Group has failed to provide these services or unlawfully discriminated in another way on the basis sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental stability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with Bakersfield Family Medical Group's Compliance Officer/Privacy Officer. You can file a grievance by phone, in writing, in person, or electronically.

By phone: Contact BFMG Compliance Officer/Privacy Officer between 8:00 a.m. to 5:00 p.m. Monday thru Friday by calling (800) 763-7732. Or, if you cannot hear or speak well, please call TTY: 800-735-2929

In writing: Fill out a complaint form or write a letter and send it to:

Attn: Compliance Officer/Privacy Officer
Bakersfield Family Medical Group/Heritage Physician Network
4570 California Ave, Bakersfield CA 93309

In person: Visit your doctor’s office or BFMG and say you want to file a grievance.

Electronically: Email compliant to custsatis@bfmc.com

OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:

By phone: Call 1- 800 -368 -1019. If you cannot speak or hear well, please call 1-800-537-7697 (TDD)

In writing: Fill out a complaint form or send a letter to:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.

Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

GETTING HELP IN YOUR LANGUAGE

Click Here to see tagline document for help in your language.

Please click on the link below to download the language assistance contact numbers for our affiliated Health Plans

2024 Language Assistance by Health Plan